How long will my order take to arrive?
Answer :
Orders are processed and prepared to be shipped within 2-5 business days. Delivery times may take 1-4 weeks from the time of purchase to shipping your order worldwide unless is specified in the product description. Sometimes we have special sales with priority shipping e.g. 5-10 days shipping. Shipping times can be found in the product description too.
Orders are processed and prepared to be shipped within 2-5 business days. Delivery times may take 1-4 weeks from the time of purchase to shipping your order worldwide unless is specified in the product description. Sometimes we have special sales with priority shipping e.g. 5-10 days shipping. Shipping times can be found in the product description too.
How does shipping work?
Answer :
WE ARE ACTIVE works with global merchants and handmade artisans in order to provide you with the best prices and the most awesome products. This means that your order is shipped from all over the world. Because we ship directly from our partners in these countries, your item may take 1-4 weeks to arrive. If you buy different items it is probably you will receive more than one package. Please do not worry if it does not show up immediately. And yes, we do provide a tracking number.
WE ARE ACTIVE works with global merchants and handmade artisans in order to provide you with the best prices and the most awesome products. This means that your order is shipped from all over the world. Because we ship directly from our partners in these countries, your item may take 1-4 weeks to arrive. If you buy different items it is probably you will receive more than one package. Please do not worry if it does not show up immediately. And yes, we do provide a tracking number.
How can I return an item?
Answer :
We refer you to our Return Policy If you need further assistance, please send us an email at support@weareactive.co.uk
We refer you to our Return Policy If you need further assistance, please send us an email at support@weareactive.co.uk
How long will it take for you to reply to my message?
Answer :
We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs -- especially on weekends or holidays.
We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs -- especially on weekends or holidays.
Who pays for return postage?
Answer :
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
Answer :
You can add a valid promotion code in the Basket.
You can add a valid promotion code in the Basket.
Do you deliver on Weekend?
Answer :
No, our courier company do not offer the service to deliver on weekends currently.
No, our courier company do not offer the service to deliver on weekends currently.
